FAQ

What are your business hours?

We are open Monday through Friday from 8:30am to 5:30pm. We are closed on Saturday and Sunday. We observe and are closed on all federal holidays. If you require immediate assistance outside of our business hours, please contact Rich. If in person assistance is needed outside of business hours, fees may apply. Email: rich@wavelengthlightingllc.com Phone: 435.200.4807
Why do I need to talk to a sales agent to buy or rent equipment?

Some equipment, such as used gear, is available for purchase directly through the website. We have an extensive product catalog of both sales and rental items. As every order is unique, we work hands on with our clients to ensure we fulfill their needs. Contact us for a personalized quote and assistance with your order!
Do you offer custom lighting?

At Wavelength we are committed to helping bring your vision to life! That includes custom lighting solutions built for your specific needs. Please contact us to learn more.
Where do you ship?

We primarily ship within North America but are capable of shipping internationally upon request. For more information, see our shipping policy or contact us.
What's the turn around time for repairs?

Turn around time is dependent on the repair itself. Some factors are: required parts and if said parts need to be ordered, repair complexity and time needed to complete the repairs. Some repairs (such as Astera products) may be same day. This depends on parts on hand and time requirements for the repair. Don't forget we offer over the phone technical support for free! Contact Kyle via the repair form or phone to learn more.
Does Wavelength do rush repairs?

Currently, we do not offer rush repairs. Repairs are completed in the order received based on available parts, time required and complexity of the repair. If we must order parts for a repair, please keep in mind that we cannot influence the processing or shipping time for that part.
Does Wavelength offer warranty repairs?

Yes! We offer warranty repairs for products from ARRI, Astera, Creamsource, and Fiilex.
What's considered a warranty repair?

What qualifies as a warranty repair varies from manufacturer to manufacturer. If you believe your item may be covered under warranty, please contact our repair tech Kyle.
What does Kyle drink?

Tequila and the blood of his enemies.
Are vehicles rentals for productions only?

As long as the required documentation is provided, you are welcome to rent any vehicle for any occasion - photography, indie projects or even events such as weddings, galas, date nights and more!
What are the required documents to rent a vehicle?

To rent a vehicle, we require both a COI (certificate of insurance) and a signed rental agreement. You can obtain a COI from your insurance company. As rental agreements are case by case they are written per job/order. Contact us to get the ball rollin!
What is a COI and how do I get one?

A COI, or certificate of insurance, is a statement issued by your insurance company that provides a summary of your coverage and verifies that your business is insured. Contact your insurance company to obtain your COI.
Why RSVP for events?

RSVPing helps us better prepare for an event - from food and drink to merch and giveaways. This also helps streamline the check in process so you can get straight to having fun! Tip: some event giveaways and swag bags may be for RSVP'd guests only. You wouldn't say no to free gear... right? ;)
How can I sponsor an event?

We're honored that you would like to sponsor a Wavelength event! Let's get the ball rollin' - contact us here
How do I get notified of upcoming Wavelength events?

Sign up for our mailing list to get notified of upcoming events, new products, sales and more! Events and giveaways are also announced over on our Instagram (@wavelengthlighting)